Vcity88's Commitment
At vcity88, we believe that online entertainment — whether slots, live casino, poker, or Sports Betting — should be an enjoyable and controlled experience. The safety and well-being of every Malaysian member is our non-negotiable priority.
6 Core Pillars
Each of these features is purpose-built to help Malaysian members play in a controlled, enjoyable, and stress-free environment.
Set your own daily, weekly, or monthly deposit limits through your vcity88 account settings. Once a limit is set, it takes effect immediately and requires a notice period before it can be increased.
Control how long you play slots, live casino, or poker each day. When the time limit is reached, vcity88 will display a reminder notification and allow you to log out safely.
Need a break without closing your account entirely? Activate a Cool-Off Period for 24 hours, 7 days, 14 days, or 30 days. During this time, you will not be able to log in or make any deposits.
If you feel you need to stop entirely, use vcity88's Self-Exclusion feature to close your account permanently or for a minimum period of 6 months. This decision cannot be reversed before the period ends.
Set a cap on the amount you can lose in a day, week, or month. Once the loss limit is reached, vcity88 will automatically suspend betting activity until the limit period resets.
Vcity88's support team, trained in responsible gaming, is available 24/7 to assist you. We can also guide you to the right professional help resources available in Malaysia.
Why This Matters
Since vcity88 began operations in 2019, responsible gaming has been one of the core values shaping every decision we make on the platform. For us, offering the best online slots, thrilling Live Casino, competitive poker, or the excitement of EPL and Malaysia Super League Sports Betting — all of it only means something if our members can enjoy it in a healthy and controlled way.
We understand that for most of our 250,000 Malaysian members, vcity88 is a fun form of entertainment after a long day at work — or a way to make watching badminton matches even more exciting. At the same time, we recognise that a small number of individuals may find it difficult to keep their gaming habits in check, and it is for them that vcity88's responsible gaming programme was built.
There is no shame in admitting that you need help or additional controls. Using the tools vcity88 provides is a sign of strength and wisdom, not weakness. We are here to support you — not just to take your deposit.
Available Tools
Access via: Account → Security Settings → Deposit Limit. You can set a deposit limit starting from as low as RM20 per day. Once a limit is in place, it cannot be increased within 7 working days as an added layer of protection.
Set the maximum amount of time you want to spend on the vcity88 platform each day — from 30 minutes up to 8 hours. The system will send a reminder 10 minutes before the limit is reached and automatically log you out once it expires.
Unlike deposit limits, a loss limit tracks your actual net losses. For example, if you set a daily loss limit of RM200 and you have lost RM200 on slots or live casino, the system will block any further bets for that day.
Not ready for full self-exclusion but need a break? Cool-Off Mode blocks all account access for a period of your choice (24 hours, 7 days, 14 days, or 30 days) without permanently closing your account.
The most powerful option in vcity88's responsible gambling programme. Self-Exclusion fully blocks your account for a minimum of 6 months, up to permanently. Any eligible balance will be returned in accordance with the procedures set out in the Terms & Conditions.
Enable automatic notifications for when your deposits reach a set threshold, when you have been playing for a specified duration, or when your account shows unusual usage patterns. Alerts are sent via SMS to your Malaysian number.
Step-by-Step Guide
Go to vcity88.biz and log in with your username and password. Make sure you are using your own personal device.
Click on your username or profile icon in the top-right corner of the vcity88 platform to open your account menu.
In the account menu, look for the "Responsible Gambling" or "Self-Control" section. All the tools mentioned above can be accessed from here.
Choose the type of control you want (deposit limit, time limit, Cool-Off Mode, etc.), enter the desired value or duration, and tap "Save". A confirmation will be sent via SMS to your registered Malaysian mobile number.
Most limits take effect immediately. For your protection, a limit that has been set cannot be increased right away — this ensures genuine protection for you.
If you have any difficulty activating the self-control tools, contact vcity88 customer support via 24/7 live chat. Our team will assist you free of charge, with no conditions attached.
Recognise the Early Warning Signs
Go through this list honestly. If you answer "Yes" to 3 or more questions, we recommend using the self-control tools or reaching out to vcity88 support.
Risk Scale
Vcity88 uses an internal monitoring system to identify playing patterns that may be cause for concern. Below is a guide to risk levels and recommended actions:
If you or someone you care about is showing signs of high or critical risk, the vcity88 support team is here to help — with empathy and without judgement.
Practical Guide
Before opening vcity88, decide on the amount you are comfortable losing today. Think of it as entertainment money — just like spending on a movie at GSC or a meal at a restaurant. Only use disposable funds, not money earmarked for your Touch 'n Go top-ups, electricity bills, or car instalments.
Playing slots or following EPL Sports Betting every day can develop into a habit that becomes hard to manage. Try scheduling other leisure activities — such as sports, spending time with family, or watching your favourite shows — as alternatives.
Playing while you are angry, sad, stressed, or intoxicated is a highly risky combination. In these states, your betting decisions tend to be irrational. Step away, and do something to clear your head first.
Use your phone's timer or vcity88's session time limit feature to make sure your play sessions don't run longer than planned. Take a break every hour, drink some water, and stretch. It's not just good for your mental well-being — it also helps you make better decisions.
FAQ
Child Protection
Vcity88 strictly prohibits anyone under the age of 18 from registering or using this platform. All new registrations go through an age verification process, and all withdrawals require KYC verification confirming the member is 18 or above. If you are a parent or guardian concerned about a child's access to online gambling platforms, we recommend using parental control software — available on Android and iOS devices — to block access to sites such as vcity88.
Join over 250,000 Malaysian members enjoying slots, live casino, poker, and Sports Betting at vcity88 in a fun, safe, and responsible way. Register today and put our self-control tools to use from day one.
For users aged 18 and above only. vcity88 is fully committed to responsible gambling.