Vcity88 Privacy Policy – Personal Data Protection for Malaysian Members

1. Introduction & Scope of This Policy

This Privacy Policy applies to all personal information collected, processed, and stored by vcity88 through the vcity88.biz platform, including all services offered such as online slots, Live Casino, poker, Sports Betting (football, badminton, cricket), the VIP programme, and all other related features.

This document is written in Bahasa Melayu as the official version for Malaysian users. vcity88 is committed to upholding internationally recognised data protection principles in all aspects of how we handle member personal data.

2. Personal Data We Collect

Vcity88 collects two main categories of information from users — information you provide directly and information collected automatically as you use the platform:

A. Information You Provide Directly:

B. Information Collected Automatically:

• IP address, web browser type, and your device's operating system.
• Platform usage data, including pages visited, time spent, and in-game actions.
• Transaction records including deposit history, withdrawals, and betting activity.
• Approximate location data based on IP address (country only, not precise location).
• Login session information including date, time, and session duration.
• Cookie data and similar tracking technologies as described in Section 9.

3. How We Collect Your Personal Data

Vcity88 collects personal data through the following channels:

4. Purpose of Personal Data Use

Vcity88 uses the personal data it collects solely for the following legitimate and transparent purposes:

• Account Management: Creating, maintaining, and securing your vcity88 account, including processing logins, verifying passwords, and updating your profile.
• Transaction Processing: Securely and accurately processes deposits via TNG, DuitNow, and GrabPay, as well as withdrawals to your bank account or e-wallet.
• Identity Verification (KYC): Meets licensing compliance requirements by verifying member identity prior to authorising any withdrawal of funds.
• Security & Fraud Prevention: Detecting and preventing unauthorised activity, money laundering, identity fraud, and misuse of the vcity88 platform.
• Personalise Your Experience: Delivering relevant game recommendations, displaying suitable content, and personalising the interface based on your preferences.
• VIP & Bonus Programme: Managing your VIP tier status, calculating VIP points earned from slots, Live Casino, poker, and Sports Betting activity, and crediting eligible cashback and bonuses.
• Service Communications: Sends important notifications related to your account, transactions, promotions you have opted into, and vcity88 policy updates.
• Analytics & Improvement: Understanding platform usage patterns to continuously improve vcity88's performance, interface, and content.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to the operation of online entertainment platforms.

5. Sharing Data with Third Parties

Vcity88 does not sell, rent, or trade your personal data. However, there are limited circumstances in which we may need to share your information with carefully selected third parties:

Parties That May Receive Data (For Limited Purposes):

• Payment Processing Providers: Payment gateway providers such as Touch 'n Go, DuitNow, GrabPay, and Malaysian banks receive the transaction information necessary to securely process your deposits and withdrawals.
• Game Providers: Third-party gaming platforms that offer slots, Live Casino, poker, and other games on vcity88 may receive anonymous player IDs for technical purposes only.
• Identity Verification Services: Third-party KYC service providers that assist vcity88 in verifying member identity documents for compliance purposes.
• Technology Infrastructure Providers: Hosting companies and cloud services that support the technical operations of the vcity88 platform are bound by strict confidentiality agreements.
• Legal Authorities: When required by law or a valid court order, vcity88 may be obligated to disclose information to the relevant authorities.

6. Data Security — vcity88's Layers of Protection

Vcity88 invests heavily in security infrastructure to ensure your personal data is protected at every stage — from registration through to withdrawal. The following are the layers of protection we employ:

7. Data Retention & Deletion

Vcity88 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law:

• Active Account Data: Retained for as long as your vcity88 account remains active. This data is necessary to ensure continuity of service and the security of your account.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in line with financial compliance and legal requirements.
• KYC Documents: Retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later, for audit compliance purposes.
• Support Communication Logs: Retained for 2 years for quality control purposes and resolution of any disputes that may arise.
• Technical Data (System Logs): Retained for a maximum of 90 days before being automatically deleted or anonymised.

Once the specified retention period expires, vcity88 will securely delete or anonymise your data so that it can no longer be linked to your identity.

8. Your Rights as a vcity88 User

As a vcity88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of all these rights:

9. Cookie Policy

Vcity88 uses cookies and similar tracking technologies to enhance user experience and ensure the platform runs smoothly. Cookies are small text files stored in your web browser.

Types of Cookies We Use:

• Strictly Necessary Cookies: Required for the vcity88 platform to function. This includes login session cookies, security settings, and language preferences. These cookies cannot be disabled.
• Performance & Analytics Cookies: Collects information on how users interact with the vcity88 platform — including the most frequently visited pages, time spent, and errors encountered. All data is collected anonymously.
• Functional Cookies: Stores your preferences such as game settings, interface preferences, and saved login details (if you have enabled the "Remember Me" feature).
• Session Cookies: Expires automatically when you close your browser. Used to maintain your login session during active use of vcity88.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the vcity88 platform. For the best experience, we recommend keeping cookies enabled while using our platform.

10. Changes to This Privacy Policy

Vcity88 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or our business practices. We are committed to keeping you informed of any significant changes.

• The last updated date will always be displayed at the top of this document so you know when the most recent changes were made.
• For material changes, vcity88 will send a notification to your registered email address at least 14 days before the changes take effect.
• It is your responsibility to review this Privacy Policy periodically. Your continued use of the vcity88 platform after any changes are published constitutes your acceptance of the latest version.
• If you disagree with any changes made, you have the right to close your vcity88 account and request deletion of your data in accordance with the procedures set out in Section 8.

This Privacy Policy should be read in conjunction with Terms & Conditions vcity88 and Responsible Gaming Guide us for a full overview of your rights and responsibilities as a vcity88 member.